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A look into the COVID-19 hotline job - Thai PBS World Tonight [21st April 2021]

A look into the COVID-19 hotline job - Thai PBS World Tonight [21st April 2021]

23 Sept 06:50 Key points summarised by AI
  • Dedicated volunteers, including registered nurses, staff a COVID-19 hotline to support patients awaiting hospital beds, handling over 300 calls daily.
  • The team provides guidance, verifies patient information, and facilitates admission processes, with each case taking at least 15 minutes.
  • Patients are triaged into three color-coded groups based on their condition's severity, ensuring efficient resource allocation.
  • Since its launch on April 10th, the hotline has received nearly 2,500 calls from infected patients, resulting in over 600 hospital admissions.
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