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Thailand’s national health hotline in need of call centre help, volunteers

Thailand’s national health hotline in need of call centre help, volunteers

14 Sept 02:28 Key points summarised by AI
  • Thailand's National Health Security Office (NHSO) 1330 hotlines are severely overwhelmed, receiving up to 49,005 calls daily due to surging COVID-19 infections, causing jammed lines and unanswered calls.
  • The NHSO urgently seeks support from other call centres and volunteers to manage the high call volume, offering training, and encourages callers to use alternative digital registration channels.
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