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Customers outraged over failure of Bangkok Bank’s mobile app on pay day

Customers outraged over failure of Bangkok Bank’s mobile app on pay day

23 Sept 04:25 Key points summarised by AI
  • Bangkok Bank's mobile application experienced a significant outage on payday, leaving many customers unable to access funds or complete transactions.
  • Netizens flooded social media with complaints, criticizing the bank's recurring technical issues and even mocking the app's service-unavailable message.
  • The bank issued a statement acknowledging the technical problems and assured customers that they were working to resolve the issue as quickly as possible.
  • Some users suggested that the Bank of Thailand should implement regulations for mobile banking apps, including fines and customer compensation for service failures.
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