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NHSO improves 1330 hotline service for COVID-19 patients

NHSO improves 1330 hotline service for COVID-19 patients

13 Sept 18:26 Key points summarised by AI
  • The NHSO has enhanced its 1330 hotline to provide comprehensive support for COVID-19 patients, including those testing positive with rapid antigen tests, offering counselling, medication, and hospitalisation arrangements.
  • Asymptomatic patients receive advice for 7-day isolation and access medication through various channels like clinics, pharmacies, or telemedicine apps, with Favipiravir delivered to eligible individuals.
  • Vulnerable groups (over 60, with underlying diseases, or pregnant) are prioritized for medical services at clinics/hospitals or via telemedicine, including 24-hour follow-up and hospital transfers if symptoms develop.
  • For patients unable to access other services, the 1330 hotline staff assess conditions, arrange medication delivery, monitor progress, and secure hospital beds or ambulances for those with serious symptoms.
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