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Thailand’s central bank to introduce rules to limit bank system outages

Thailand’s central bank to introduce rules to limit bank system outages

13 Sept 14:46 Key points summarised by AI
  • The Bank of Thailand (BoT) will implement new regulations to cap mobile banking app outages for commercial banks, aiming to reduce customer frustration.
  • A Service Level Agreement (SLA) will be introduced, requiring banks to limit accumulated app disruptions to a maximum of 8.7 hours per year.
  • The initiative follows widespread mobile banking app crashes experienced by several banks in recent months, impacting numerous customers.
  • While some outages are bank-related, others stem from external factors like transaction surges during online promotions (e.g., PromptPay).
  • Initially, the central bank will not impose penalties on banks that fail to meet the new outage limits.
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