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Hotels struggle to attract quality staff as tourism recovers

Hotels struggle to attract quality staff as tourism recovers

13 Sept 22:24 Key points summarised by AI
  • Thai hotels, especially those outside the 5-star category, face a severe staff shortage as tourism rebounds, with many experienced workers having left the industry or moved to higher-paying roles.
  • The COVID-19 pandemic made hotel work less appealing, pushing many former staff to seek more secure and flexible careers, often becoming entrepreneurs or returning to family land.
  • Industry leaders stress the urgent need for hotels to offer higher wages, greater job flexibility, and innovative work environments that involve staff in decision-making and promote multi-skilling.
  • Long-term solutions include forging partnerships with educational institutions to recruit new graduates and advocating for government approval to allow foreign staff to fill critical vacancies.
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Economy 1/2
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