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A small hospitality house that counts smiles

A small hospitality house that counts smiles

12 Sept 02:46 Key points summarised by AI
  • Manuel Palacio, an experienced restaurateur, opened a unique "hospitality house" in Bangkok, prioritizing guest experience, love, and care over merely serving Italian food.
  • He chose Bangkok for his venture after a 'love at first sight' visit, recognizing the city's complex charm and its potential as an underrated global destination.
  • Palacio's philosophy centers on creating an atmosphere where people feel special, believing the cuisine is secondary to crafting a memorable and impactful experience for guests.
  • He champions an employee-first approach, emphasizing staff happiness, development paths, and growth opportunities, believing that supporting his team's future is vital for the business's reputation and success.
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