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Regulator unsatisfied with compensation offer following TRUE network outage

Regulator unsatisfied with compensation offer following TRUE network outage

14 Sept 02:32 Key points summarised by AI
  • Thailand's telecom regulator (NBTC) expressed strong dissatisfaction with True Corporation's compensation offer of 10GB data and 100 minutes free for one day, following a six-hour network outage affecting about a million customers.
  • The NBTC deemed the offer 'too little' and demanded unconditional, more substantial compensation, emphasizing the critical role of mobile services in daily life, including financial transactions and emergency communications.
  • Consumer advocates highlighted that this was not True Corp's first outage and presented real-world impacts, such as lost income for a food delivery rider and impaired communication for emergency rescue units.
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