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Central bank to fast-track procedure to unlock frozen bank accounts

Central bank to fast-track procedure to unlock frozen bank accounts

13 Sept 12:01 Key points summarised by AI
  • Bank of Thailand commits to unfreezing innocent customers' accounts within four hours of receiving complaints, addressing erroneous suspicions of scam connections.
  • Customers can quickly file complaints via the 1441 hotline (press 2), providing account and ID details for automated assessment and electronic notification.
  • New procedures ensure only the suspect amount of money or actual mule accounts are frozen, with a focus on swift unlocking for innocent customers.
  • Accounts frozen for over seven days will follow a separate unlocking process, taking about a week, without requiring a hotline complaint.
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