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Thai Airways executives called to resign over baggage backlog
Today 13:02Key points summarised by AI
- Tourism Minister Surasak Phancharoenworakul urged Thai Airways executives to resign if they cannot resolve a severe baggage backlog at Suvarnabhumi Airport, citing damage to the country's image.
- The crisis was primarily caused by heavy rain leading to staff shortages, compounded by Thai Airways allegedly prioritizing ground-handling contracts for other airlines over its own passengers' baggage.
- Ministers criticized Thai Airways for poor coordination with military personnel sent to assist and called for an urgent board meeting to address the operational failures and ensure passenger compensation.
- Thai Airways CEO Chai Eamsiri apologized, attributing delays to flooding-induced staff shortages, and outlined efforts to clear approximately 5,000 stranded bags within 72 hours by increasing manpower and arranging delivery services.
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